Privacy policy

This Privacy Policy explains how EXTACIAFrance collects, uses, and protects your personal information when you visit our online store, make a purchase, or interact with our services.

We take the protection of your data very seriously and are committed to using it only within the framework defined below, in compliance with the General Data Protection Regulation (GDPR).

 


1. Personal information collected

 

When you use our website, we may collect the following information:

  • Contact details: name, postal address, email address, phone number.
  • Payment information: credit card, PayPal, IBAN (processed exclusively by our secure payment providers).
  • Order information: purchased products, returns, exchanges, transaction history.
  • Technical data: IP address, browser type, device, cookies.
  • Browsing data: pages visited, products viewed, interactions with our store.

 


2. How we collect your data

 

We collect your data in the following ways:

  • Directly from you: when you place an order, create an account, or contact us.
  • Automatically: through cookies, tracking technologies, and analytics tools (Google Analytics, Meta).
  • Through our service providers: Shopify (hosting and e-commerce platform), Printful (production and fulfillment), and payment processors (Stripe, PayPal, etc.).


3. Use of your information

 

We use your data in order to:

  • Process and deliver your orders.
  • Personalize your shopping experience.
  • Communicate with you (order confirmations, shipping updates, customer support).
  • Send promotional offers if you have given your consent.
  • Improve our store and analyze its usage.
  • Comply with legal obligations and prevent fraud.

 


4. Data sharing

 

We only share your data with the following parties:

  • Shopify, which hosts our store and secures your information.
  • Printful, our production and shipping partner.
  • Shipping and delivery providers (La Poste, DHL, etc.).
  • Secure payment providers (Shopify Payments, PayPal, Stripe).
  • Legal authorities, when required by law.

Your data is never sold to third parties.

 


5. Cookies and similar technologies

 

Our website uses cookies to:

  • Facilitate navigation and store your preferences.
  • Analyze traffic and improve website performance.
  • Deliver personalized advertising (Facebook, Instagram, Google).

You can manage your cookie preferences directly through your browser settings.

 


6. Data retention

 

  • Order-related data is retained as long as necessary to manage your purchase and meet legal obligations (billing, accounting).
  • Marketing data is retained until you withdraw your consent.
  • Cookies are stored for a maximum period of 13 months.

 


7. Your rights (GDPR)

 

You have the following rights:

  • Access your personal data.
  • Correct inaccurate or incomplete information.
  • Request the deletion of your data.
  • Restrict or object to certain data processing activities (e.g. marketing emails).
  • Withdraw your consent at any time.

To exercise your rights, please contact us at:

Email: contact@extaciafrance.com
Phone: +33 6 73 99 67 89
Address: 20 Impasse de Malsevire, 82130 Piquecos, France

 


8. Data security

 

We implement technical and organizational measures to protect your data against unauthorized access, loss, or alteration.

⚠️ As no system is completely secure, we recommend that you do not transmit sensitive information via unsecured email.

 


9. International data transfers

 

Shopify and Printful may store your data outside the European Union (e.g. in the United States). These transfers are governed by standard contractual clauses and ensure a level of protection in compliance with the GDPR.

 


10. Contact

 

For any questions regarding this Privacy Policy or to exercise your rights, you may contact:

EXTACIAFrance

Owner / Data Controller: NAVARRETE-DENAT Jeniffer
Email: contact@extaciafrance.com
Phone: +33 6 73 99 67 89
Address: 20 Impasse de Malsevire, 82130 Piquecos, France
Business registration number (SIRET): 88114581700022